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Privacy Policy for Your Account

We handle your account information, wallet details and deposit history with care. When you fund your account through bKash, Nagad or Rocket, we collect only what we need to process your transaction and keep your account secure.

Account data protectionWallet transaction privacyAccess control standardsData retention policyContact for requests
bdtk 2 Privacy Policy for Your Account
PRIVACY QUERIES

Contact Us About Your Data

If you want to see what information we hold, update outdated details, or request deletion of your account data, reach us through live chat or email. Our team will verify your identity before processing any data request to protect your account security.

Team online

Live Chat

Open the chat window in your account dashboard and ask for a privacy request. Our agents can start the process immediately and explain what documents we need to verify your identity before releasing or deleting your data.

Email Support

Send your privacy request to our support address with your registered mobile number and account username. We will reply within two business days with instructions on how to complete your request securely.

Account Settings

Log in and go to your profile page to update your contact details, change your password, or review your transaction history. You can download a statement of your deposits and withdrawals from the account history section.

DATA SAFEGUARDS

How We Protect Your Information

We encrypt your login credentials and payment data during transmission and at rest. Account access requires your password plus an OTP sent to your registered mobile number. We log all login attempts and flag unusual activity so we can freeze suspicious sessions before damage occurs.

Encrypted Storage

Your wallet details, password hash and personal information sit in encrypted database tables. Our servers use SSL certificates to secure the connection between your device and our platform so third parties cannot intercept your data in transit.

Cookie Policy

We place session cookies to keep you logged in and remember your preferred language. Analytics cookies help us understand which games and features are used most.

Third-Party Sharing

We share transaction details with payment processors like bKash, Nagad and Rocket only to complete your deposits and withdrawals. Game providers receive your session ID and wager amounts to run the games.

Data Retention

We keep your account records for as long as your account is active plus the period required by local regulation.

Privacy Policy FAQ

We collect your mobile number, date of birth, device type, IP address and the wallet you use for deposits. This information helps us verify your identity, process payments through bKash, Nagad or Rocket, and prevent duplicate accounts.

Yes. Contact our support team through live chat or email with your registered mobile number and account username. We will verify your identity and send you a file containing your personal details, transaction history and session logs within five business days.

We retain your transaction history for the period required by local regulation and our internal audit policy. Active accounts keep full records; closed accounts are archived with personal identifiers removed after the regulatory retention period expires.

We share your wallet account number with the payment processor only to complete your deposit or withdrawal. We never share your wallet PIN, password or OTP codes. Game providers receive your session ID and bet amounts but not your payment details.

Contact our support team and request account closure. We will verify your identity, settle any outstanding balances, and delete personal identifiers that are no longer needed for regulatory or audit purposes. Transaction records may be archived anonymously as required by law.

We use session cookies to keep you logged in and remember your language preference, plus analytics cookies to track which games and features are most popular. You can disable cookies in your browser settings, but this will log you out and reset your preferences each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.